Earlier today, CNBC’s Make It published an article by Harvey Deutschendorf, who is an emotional intelligence (EI) expert, author, and speaker. The article is about how emotionally intelligent people behave during conversations.

Deutschendorf is the author of the book “Emotional Intelligence Game Changers: 101 Simple Ways to Win at Work and Life” published by Dexterity on 29 August 2023.

EI and EQ essentially refer to the same concept. EI stands for Emotional Intelligence, while EQ stands for Emotional Quotient. Both terms are used to describe a person’s ability to recognize, understand, and manage their own emotions, as well as to recognize, understand, and influence the emotions of others.

  • Emotional Intelligence (EI): This term is often used to describe the overall concept or theory of being aware of, controlling, and expressing one’s emotions, and handling interpersonal relationships judiciously and empathetically. It encompasses a range of skills, including emotional awareness, the ability to harness emotions and apply them to tasks like thinking and problem-solving, and the ability to manage emotions, which includes regulating one’s own emotions and cheering up or calming down other people.
  • Emotional Quotient (EQ): This term is more commonly used in the context of measuring emotional intelligence. The ‘quotient’ implies a measurement or score, similar to how Intelligence Quotient (IQ) measures cognitive intelligence. EQ assessments are designed to gauge how well a person uses their emotional intelligence.

The focus of CNBC’s article is on the habits of individuals with high emotional intelligence and the habits they exhibit in conversations:

  • Avoiding Self-Centeredness: CNBC notes that emotionally intelligent people do not monopolize conversations by focusing solely on themselves. They recognize the importance of acknowledging others, ensuring that their interactions leave a positive and lasting impression.
  • Respecting Others’ Opinions: Instead of imposing their views on others, which can lead to defensiveness and resistance, emotionally intelligent individuals invite open dialogue. CNBC emphasizes their approach of active listening and allowing others to feel in control of the conversation.
  • Embracing Responsibility: According to CNBC, these individuals do not shy away from problems outside their job description. They are always ready to lend their expertise and view their role as integral to the organization’s success.
  • Choosing Company Wisely: CNBC highlights that emotionally intelligent people surround themselves with positive and like-minded individuals. They avoid negative influences that can drain their energy, focusing instead on supportive and uplifting relationships.
  • Giving Undivided Attention: The article points out that emotionally intelligent people ensure they are fully present in conversations. They avoid distractions and demonstrate their focus through body language, such as maintaining eye contact and smiling.
  • Remembering Details: CNBC underscores the importance they place on remembering personal details, like names and significant life events. This practice helps deepen relationships and makes others feel valued and remembered.
  • Avoiding Offensive Humor: Emotionally intelligent individuals steer clear of jokes that might be offensive or in poor taste. CNBC notes that this reflects their awareness and sensitivity toward others’ feelings.
  • Listening More Than Talking: CNBC states that EI individuals prioritize listening over speaking. They ask questions to understand others better, fostering deeper and more meaningful conversations.

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